Customer Care at Firstrade Securities
Supporting Your Investment Journey
At Firstrade Securities, we aim to empower your financial pursuits. Our support team is ready to help with any questions or challenges, making your trading experience seamless and successful.
Contact Us for SupportVarious Channels to Reach Us
Email Support
Comprehensive support available for general questions. Expect a reply within one business day.
Send EmailPhone Support
Dependable support for urgent or complex issues. Contact us weekdays from 9 AM to 6 PM (EST) at Firstrade Securities.
Call NowSocial Media
Follow us on Instagram, TikTok, and YouTube to stay updated and get assistance.
Follow UsHelp Center
A comprehensive selection of trading tools, educational resources, and strategies.
Visit the Firstrade Securities Help CenterCommunity Forum
Connect with other traders, exchange ideas, and find solutions to your questions.
Join the Firstrade Securities Trading CommunityContact Us
Live Chat
24/7
Our support team is available around the clock to assist you.
Email Support
Rapid response guaranteed
Assistance available during business hours
Phone Support
Weekdays only
Customer support from 9 AM to 6 PM (UTC)
Help Center
Always available
Enjoy quick help whenever you require it
Effortless support whenever needed
1. Log In
Log into your Firstrade Securities account through the official website with your credentials.
Visit our Help Center
To contact customer support, find the "Help" or "Support" link typically located in the website footer or main menu.
1. Select Your Preferred Contact Method
Options include live chat, email, phone support, or self-help guides tailored to your needs.
4. Provide Details
Please provide your account information and details of your issue when reaching out for assistance.
Utilize our extensive resources to find answers independently.
Help Center
Browse our comprehensive resource library for detailed articles and step-by-step guides.
Access ResourceFAQs
Quickly find answers to common questions about Firstrade Securities's services.
Access ResourceVideo Tutorials
Explore comprehensive tutorials to become familiar with Firstrade Securities's platform functionalities.
Access ResourceCommunity Forums
Engage with a community of traders to exchange insights and improve your trading strategies on Firstrade Securities.
Access ResourceImprove Your Trading Skills
Describe your issue in detail, including any specific setup information or unique circumstances.
Provide relevant account details and visual examples to facilitate a quicker resolution.
Choose the Best Contact Option: Use live chat for immediate help or email for more detailed inquiries.
Visit the Help Center for quick troubleshooting before reaching out to support.
Prepare all necessary information before contacting support, such as your account details, transaction references, and relevant /images to expedite assistance.
Contact Support: If your initial response takes too long, consider reaching out again via the same or a different communication channel.